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Careers

GHOSTPRACTICE (http://www.ghostpractice.ca/) is an international software and technology company servicing the legal industry with its North American operations based in the heart of downtown Toronto.  We are a motivated and passionate team of industry professionals committed to delivering the highest quality of products and services to our clients.  In addition, we are a rapidly growing company committed to hiring people who are interested in working collaboratively in a fast paced environment.  Your strong communication skills and positive approach to challenges are welcomed here.

GhostPractice is an equal opportunity employer committed to diversity in our workforce and equal access to opportunities based on merit and performance.

 Job Openings:

  • Legal Accounting Software Support

    ROLE: Accounting Support

    Job Description :

    • Responsible for providing product support to law firm customers with a focus on back office, billing and accounting, including trust.
    • Ability to support customers on the phone, over email, or in person at the customers’ location when required.
    • Be a qualified product expert with complete knowledge and understanding of the software.
    • Help communicate to customers how to use and administer the software.
    • Provide documented feedback from customers to the product management team regarding issues, features, new functionality, and cool ideas.
    • Collaborating with other departments including implementation management and IT support in an effort to assist with new customers.
    • Assist users with onsite product testing and training in a support capacity, as needed.

     Requirements :

    • Accounting/Bookkeeping experience is required.  Accounting within a law firm preferred.
    • A strong and unwavering customer service obsession and a positive attitude is an everyday state of mind.
    • Strong organizational and time management skills with attention to details.
    • Self-starter, quick learner, motivated, disciplined and focused.
    • A true team player.
    • Proficiency in Excel and Word.
    • Occasionally have the ability to travel outside of Toronto, if needed.
    • Experience working in an admin role at a law firm is an asset.

     Qualifications :

    • University, or College Level Accounting Courses.
    • Strong comprehension of higher level accounting terminology.
  • LEGAL SOFTWARE TECHNICAL SUPPORT

    ROLE: Technical Support and Data Analysis

    Job Description :

    • Responsible for providing product support to law firm customers with a focus on computer related technical skills, such as networks, MS SQL, report writing, and MS Excel.
    • Ability to support customers on the phone, over email, or in person at the customers’ location when required.
    • Be a qualified product expert with complete knowledge and understanding of the software.
    • Help communicate to customers how to use and administer the software.
    • Provide documented feedback from customers to the product management team regarding issues, features, new functionality, and cool ideas.
    • Collaborating with other departments including implementation management and IT support in an effort to assist with new customers.
    • Assist users with onsite product testing and training in a support capacity, as needed.

     Requirements :

    • Computer networking, MS SQL, and MS Excel proficiency is required.
    • Provide superior quality and efficient service to customers by handling/resolving incoming support and inquiry calls/emails.
    • Follow standard Help Desk procedures; including logging all help Desk interactions, tracking problems, requests and document resolutions.
    • A strong and unwavering customer service obsession and a positive attitude is an everyday state of mind.
    • Excellent English written and oral communication skills. Ability to relay difficult concepts to novice users.
    • Strong organizational and time management skills with attention to details.
    • Self-starter, quick learner, motivated, disciplined, and focused.  A true team player.
    • Ability to install and configure client-server applications on mid-large size networks.
    • Very good knowledge of Microsoft Office & Windows software.
    • A+ Certification/Microsoft Certified Professional would be an asset but not a requirement.
    • Beneficial to have experience with MS SQL Server, Windows Server, and remote hosting.
    • Occasionally have the ability to travel outside of Toronto, if needed.
    • Experience working with accounting software, or basic understanding accounting principles is an asset.

     Qualifications 

    • University, or College Level Accounting Courses.
    • Experience working as a Help Desk/Customer Service/Support role or equivalent.
    • Background in Data Analysis and/or Technical Support
  • Software Implementation and Project Manager

    ROLE: Implementation Project Manager

    Job Description :

    • Responsible for leading and managing new client implementations of legal practice management software.
    • Ability to manage an implementation of a small, or mid-sized business with a hands-on approach.
    • Capable to assist with software training for both small and large groups of legal professionals in a one on one or classroom/boardroom setting.
    • Be a qualified proven product expert with complete knowledge and understanding of the software.
    • Provide support when needed to both clients and colleagues.
    • Assist with Accounting Data and Case Management data conversions.
    • Assist users with onsite product testing and UAT.
    • Provide documented feedback from customers to the product management team regarding issues, features, new functionality, and cool ideas.
    • Assist with other Implementations Teams, as needed.
    • Potentially assist customers with business management consulting.

     Requirements :

    • Positive and upbeat with excellent communication skills.
    • Strong organizational and time management skills with attention to details.
    • 3 years software project management experience preferred.
    • Understanding of accounting is a required.  Legal accounting is preferred.
    • A strong and unwavering customer service obsession.
    • Self-starter, quick learner, motivated, disciplined and focused.
    • A true team player.
    • Proficiency in Excel and Word.
    • Ability to travel outside of Toronto, as required.

     Qualifications :

    • University, or College Degree
    • Project Management Professionals (PMP) preferred.
  • Software Engineer

    EMAIL RESUME HERE!

    Korbitec Inc., a leading developer of software solutions to the legal industry, is looking for a C# .Net Developer to join our young and dynamic Toronto development team.

    We give you the opportunity to work alongside and learn from some of the most talented developers based in both Toronto and Cape Town, South Africa.

    If you are looking to grow your career and be part of a dynamic and result-driven team who are passionate about what they do, then this could be the perfect role for you.

    Requirements:

    • Minimum 3-year IT-related degree or diploma
    • 3-5 years of solid industry experience with C# and MS SQL Server
    • Technical understanding of .NET framework, Winforms and/or WPF and application design
    • Strong SQL & relational database programming skills
    • Net and MVC development experience an advantage
    • Exposure to Scrum and Agile methodologies an advantage
    • A financial or maths/stats background will be advantageous
    • Analytical and logical problem-solving skills

    In this role you will be required to:

    • Contribute to the architecture, design, development, and maintenance of Web and Desktop applications
    • Develop applications for Web and/or Desktop platforms using the C# language and the Microsoft .NET framework.
    • Exercise version control discipline for software releases and maintain all source code.
    • Follow best formal software engineering practices.
    • Maintain the product after release.
    • Be willing to provide a level of technical guidance to fellow team members through knowledge sharing and participating in code reviews.

    FULL TIME: Permanent

For other jobs listings, please visit us at Korbitec Careers, or send us your resumé by clicking here.